RK’s Blog

ePARATHI : Online Public Grievance handling

Posted on: December 8, 2008

The National Informatics Centre has copmeup with an online petition system for public

The URL to the online  Grievence handling system is  http://eparathi.kerala.nic.in/

The above URL works for the state of kerala..  i’m not sure if such  URL’s exist for the rest of the states in India. If you can find them please add it as comment to this Post

This is a web based system for handling the Public Grievances. ePARATHI is the acronym for Petition Accept, Redress and Acknowledge Through Internet. Filing of petition and action entry on the petitions are both happening simultaneously in this system. Thus ePARATHI provides the latest status on the actions taken on a petition.
Any person who needs to submit a Petition to the Government can access the ePARATHI from any Internet location. They are the Public users of this system. Public can also view the action taken on the petition at any time.

Registered users are the officers and staff authorized for handling the petitions. Each user will have a Login-Id and password to enter this system. The users are created by the administrator of the system. The actions taken by these users on the petition will be immediately available for the petitioner.

ePARATHI is basically, a system for handling the Public Grievances received at the District Collectorates. The Public Grievance Cell at the Collectorates forwards the petitions to the related officers in their district. So the PG Cell can handle the petition only for their district.

I Hope Every citizen makes use of this online tool for filing petitions. and i hope this system works properly.


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